#LET IT SNOW BOOK SPARKNOTES FULL#

A mysterious and overly serious Slade Garner has the same idea, leading the unlikely pair to share the remaining rental car. She decides to rent a car and drive the remainder of the journey. Shelley Girffin is headed home to Seattle for Christmas when a snow storm reroutes her flight. Let it Snow is a sweet Christmas story, as I've come to expect from Debbie Macomber. The man was still engaged to the other woman but that didn't stop their attraction, kissing and wanting more. I believe they spent three days at her father's house sometimes the dad was there, sometimes he wasn't. The weather continued to work against them. The two were fated to travel together in the last available rental car. There was a snowstorm and their plane was grounded. The man was still en I will try to sum up this story as quickly as possible I am clearly in the minority with Let it Snow.Ī man and a woman met on a plane. Each of these perfectly natural employee behaviors belongs backstage where they don’t interfere with the customer experience.I will try to sum up this story as quickly as possible I am clearly in the minority with Let it Snow. Most customers are annoyed when they have to get the attention of an employee whose head is buried in a magazine. Customers don’t want to hear employees discussing last night’s keg party or hear employees complaining to each other about their supervisor. We’ve all overheard employees discussing things that have no business being discussed onstage. Do customers really need to know that returning late from a break may result in disciplinary action?Īnd backstage isn’t just a physical place it’s also an attitude.

#LET IT SNOW BOOK SPARKNOTES FULL#

Or notes and memos about employee policies taped up on the wall in full view of customers. Even a seemingly harmless action like leaving a stockroom door open can create a “visual intrusion” when customers can clearly see all of the stockroom clutter. Clearly distinguishing “onstage” from “backstage,” and keeping the two completely separate, helps to preserve the integrity of your brand. And that brand image can quickly be compromised by violating Lesson #1. No matter the organization, there is a brand image you want customers to have in mind. As cast members, protecting the magic is a key part of the job.

Or imagine seeing a maintenance truck near the Frontierland train station – it doesn’t really fit the frontier theme, does it? Such disconnects would destroy the illusion that Disney has spent billions to create. Imagine a child actually seeing Cinderella smoking a cigarette. The concepts of “onstage” and “backstage” are critical to preserving the Disney magic. Lesson #1: Never Let Backstage Come Onstage My hope is that you’ll find these brief descriptions to be beneficial – and I also hope these descriptions whet your appetite so that you’ll buy the book when it comes out! With my next ten blog posts, I’d like to share a synopsis of each lesson that Lessons From the Mouse covers. It covers the ten key lessons I learned as a Disney cast member and helps readers apply those lessons to their own organizations, careers, and lives. The book is due to be published this summer and I’m truly excited about it. Some of you are aware that I’ve been working on a new book, Lessons From the Mouse, based on my 20-years working at Walt Disney World.

Let it snow book sparknotes